ClipShack Help

General Questions

ClipShack is a video sharing community. We built it so that people who enjoy shooting digital video and showing it to other people have an easy and fun place to do that. So if you want to share video with your friends and family, get some feedback on your work from a community of other videophiles, or just look at some cool video, you should join us at ClipShack.

How much does it cost to use ClipShack?

The site is completely free.

Are there any restrictions about what I can post on the site?

Yes. You can’t post pornography. You can’t post video that is copy written or not in the public domain. You probably shouldn’t post video that is really unflattering of people you like because they might get truly angry, but that’s your business. See the Terms and Conditions for full rights and limitations.

Do I have to have a certain browser or system to use ClipShack?

ClipShack works in any browser and on any system (Windows PC, Mac, whatever).The only requirement is that you have the Adobe Flash Player 7 or higher on your system. The ClipShack Uploader is Windows XP or higher only at this time.

Can I post ClipShack video to my blog?

Absolutely. The Clip information page shows the HTML code you can copy and paste into your blog. Be sure to copy the html EXACTLY as is, without adding extra breaks or spaces. And let us know what else you want in terms of making it easier for you to link your video so we can make it better. feedback@clipshack.com

What can I do on the site?

Today, you can look at and comment on video on the public site. Become a member and upload your own video and share it with whoever you want. Link your video to your blog. Sort your videos by topics and check out clips on the same topic. Comment on clips, rate them or add a webcam review.  We just keep getting better!

Do you support Dial-up connections via analog modems?

We do not recommend dial-up connections for viewing video on ClipShack. We recommend a broadband connection such as DSL or cable modem with at least 1.5Mbps downstream and 384Kbps upstream.

How much disk space do I have available and how is it calculated?

We give you a whopping 5GB of storage for you clips and photos. It is calculated by the size of the files you upload.

Upload and Video Support

How do I upload clips to ClipShack?

You must be a registered member to upload content. We give you 4 ways to upload content to ClipShack:

• Web Upload – This is the most common way to upload content into ClipShack.  Once you are logged in click on Upload Clips from the top navigation bar. Web Upload will be the default selection for uploading. You can select up to 5 files to upload at one time. Just click the Browse button to find the file on your local computer. When you are finished selecting files just click the Upload button.
• Mobile Phone Upload – This feature allows you to send video and pictures to your ClipShack account from your mobile phone. Click on Upload Clips from the top navigation bar, then click on Mobile Phone Upload. Follow the directions for creating an unique email address that you will send to from your phone. You can also set Optional Attributes such as Title, Description and Who Can See. You can also use standard email applications like Outlook using this method as well.
• Webcam Capture – This allows you to use your webcam to record clips to upload to ClipShack.  You capture directly to ClipShack no need to capture and save to your local computer then upload to ClipShack. This is a one step process!!!
• ClipShack Uploader – The ClipShack Uploader allows you to upload multiple files through a drag and drop interface.

Is there a size limit on the files I upload?

Yes, we currently have a file limit of 100MB, but we do not have a limit on length. Its true, longer clips are generally larger in size, but 100MB is pretty big.

What file type does ClipShack support?

We support a wide range of video types from digital camera, camcorders, and mobile phones. We support WMV, MOV, AVI , MPG, 3GP, 3GPP2 and JPG for still images.

What’s the best video format to use to get the best quality?

We would recommend MPEG-4 (Quicktime, Divx, Xvid) and the frame size 320x240 and MP3 audio.

Can I share videos with others?

Yes you can share by emailing or placing your videos in blogs or websites. To email when you are watching a clip click on the “Email this clip” link below the name of the user who uploaded the clip. Also when viewing a list of clips, check the box in the lower left corner of the clips you want to email and then select

How about if I don’t want to email clips, is there another way?

Yes, there is a new feature called My URL which let’s you email or blog a link of all your Public videos and Favorites. Your feinds can come back and check the URL anytime to see if you have uploaded anything new.

Can I download videos from ClipShack?

We currently do not offer the capability of downloading clips from the site.

Webcam and CS Interactive

What Webcam models does ClipShack support?

We should work with most name brand webcams. We did extensive testing with Logitech, Creative Labs and Apple webcams. Heck, one of our developers tried a webcam company called Dynex and it worked as well. You may visit the Adobe's Camera compatibility matrix page and review a list of supported cameras, but the page is a little outdated. If you have problems recording or connecting make sure you have the latest drivers from your webcam manufacturer.

My Account

What do I do if I forget my password?

You click on the “Forgot your Password?” button on the Login page and an email gets sent to the email address in your profile.

What about if I want to change my password?

You go to the My Profile page and change it!

How do I change my profile or screen name?

You go to the My Profile page and make whatever changes you like! We tried to keep it all pretty easy for you.